Proactivity + Partnership = No Delays
For us, our work with our customers is more than just transactional. While it’s always easiest to come in, get the job done, and leave without concern for much else, it’s not the right thing to do. When we partner with a customer on any job, big or small, we become more than just a vendor. Our customers are under immense pressure to meet deadlines, surpass goals, and more, so we make it our goal to take some of that weight off their shoulders and help them get there. While every customer is different, this help often comes in the form of proactively looking for potential problems and stop them before delays happen.
Recently, a team member, Jake, was on site at a toy factory walking the customer through a quick lighting panel swap out. While he was there, Jake noticed a transformer, not connected to the lighting panel he was there for, was running extremely hot. Seeing the potential problem, Jake suggested performing preventative maintenance to alleviate it and look for obvious signs of impending failure.
Understanding the importance of being proactive, the customer agreed and during their next weekend maintenance shut down, our team cleaned out the entire unit, torqued all connections back to spec, and performed a visual inspection for any impending failure points. During the work, the customer was shocked to see how much debris was coming out from underneath the transformer. It was almost completely plugged underneath and as a result, the mesh wasn’t able to allow air flow through the unit.
Before Serve Electric:
After Serve Electric:
The End Result
Prior to Serve Electric swapping out the panel and performing preventative maintenance on the transformer, the customer was tripping breakers 4-5 times per week. Now? There hasn’t been a single trip since we stepped in.